Rima Al-Sadlan, Director of Customer Service Development at DHL Express Saudi Arabia, won the Stevie Gold Award for Women in Business.
The winners of the Stevie Awards are chosen using points scored by more than 170 specialists in five specialized arbitration committees, and the results are determined by the winners of the Gold and Bronze Silver Stevie Awards, and the award winners are announced during the fourteenth annual ceremony held on Friday 17 November 2017 in New York City, United States of America.
Rima Al-Sadlan was born in the Kingdom of Saudi Arabia, graduated from King Faisal University in the year 2008, then joined DHL Express in 2009 to serve as a customer inquiries advisor. After two years of continuous success in this position, Rima moved to the position of traceability advisor, where she remained in this position for one year, after which she was promoted to the position of senior customer officer for two years. In 2015, Rima was promoted to the position of Director of Training and Customer Service Development, becoming the first to hold this position in the company’s history.
In the same year 2015, she also became the first woman to obtain an accredited training certificate for the international specialists program at DHL, and this was followed by her successful training of trainers certification, thus becoming the accredited trainer in the Middle East.
This year, Rima led two initiatives that contributed to her winning the Stevie Gold Award for Women in Business, the first of which was the Assessment Center project, which is a comprehensive evaluation methodology that gives new DHL candidates the opportunity to demonstrate their skills in different settings. Rima is fully responsible for designing and developing the evaluation center initiative, and it will be approved and implemented by other DHL centers in the countries of the Middle East region.
The second initiative was “English for All”, which was designed to develop the English language skills of DHL employees in customer service management, in a simplified manner and during working hours, and that project was being implemented for the first time in the Kingdom, where volunteer staff from DHL Training their colleagues, and transferring them the required language knowledge and skills when dealing with non-Arab clients in the Kingdom.